Contact SEPOX®

Questions about an order, a product or a warranty claim? Our team is happy to help.

Customer support

Email: sepox@tkindustrial.cn
Email is the fastest way to reach us. If your question is about an existing order, please include your order number.

Company

SEPOX Store
Room 810, Building A, Zhongtian MCC Building
Hangzhou, Zhejiang 310012, China

SEPOX® is a security hardware brand — padlocks, combination locks, lock cylinders, smart locks, key boxes and garden gate locks — sold in the United States, the United Kingdom, Germany, France, Mexico, Canada, the Netherlands and Sweden.

Returns & warranty

You may return unused items within 7 days of delivery. Every SEPOX product also carries a 36-month warranty against manufacturing defects — including free repair or replacement. If your order arrived damaged or a lock failed, email us with a photo and your order number and we will take care of it.

Questions about an order, a product or a warranty claim? Our team is happy to help.

Customer support

Email: sepox@tkindustrial.cn
Email is the fastest way to reach us. If your question is about an existing order, please include your order number.

Company

SEPOX Store
Room 810, Building A, Zhongtian MCC Building
Hangzhou, Zhejiang 310012, China

SEPOX® is a security hardware brand — padlocks, combination locks, lock cylinders, smart locks, key boxes and garden gate locks — sold in the United States, the United Kingdom, Germany, France, Mexico, Canada, the Netherlands and Sweden.

Returns & warranty

You may return unused items within 7 days of delivery. Every SEPOX product also carries a 36-month warranty against manufacturing defects — including free repair or replacement. If your order arrived damaged or a lock failed, email us with a photo and your order number and we will take care of it.